Every page that u open on the net will have something in common that appears on the top right corner of the page. “CONTACT US”. Contact for what ? Hear to unrelated stupid talking ? I cant think of any customer care having a knowledgeable smart person who understands what u ask and gives u a right solution, leave alone the solution, if they can talk something related to what u ask, then u r really lucky.
I once had to call one of my wireless card customer care to check on whats happening with my bill for the month infact whats happening with all my bills . I hadn’t received a single bill in the past 2 yrs since I took the connection, but I kept getting reminders every month that I need to pay in order to avoid disconnection. So this time I thought I ll call the customer care and find out whats happening with my bills.
Dial 1111 1111
Voice : If u want to continue in English, please press 1
Me : Press 1
Voice : For new connection, please press 1. For account balance, please press 2. For billing related queries, please press 3
Me : Press 3
Voice : Please wait while we transfer ur call to our customer care executive (??).
……
Voice : All our executives are currently busy ( busy talking crap ?? ). Kindly hold the line … Finally there is someone at the other end,
Good evening, this is Suresh Kutty, how may I helb you ..
It took me few mins to explain to him (dint know if he understood what I told!) that I never received my bill for the month and so I wanted a duplicate bill to be sent again to me. And that I have never been receiving my monthly bills and need to check if my billing address is correct. And Mr.Suresh Kutty says, We are zory for the ingonvenience gaused madam. I ll gonnect u to our billing zection who can helb answer ur question.
I did press 3 for billing related queries and why in the world was I connected to Mr. Kutty from some other dept... After a few mins of hold, echoing a very sad music (why the hell is the sad music played for hold !!), I hear a voice
Good evening, this is Rohit, how may I help you ..
Omg, I had to narrate the entire story to him. Gathering lot of patience (im generally very famous for my impatience), I did narrate the entire story to him. Mr. Rohit cudnt wait for more than a second once I finished talking, he was very spontaneous in telling. Kindly hold on madam, I ll transfer u to our technical support department. Before even I cud ask him why the hell is he connecting me to the technical department for my ‘billing’ related query, he had already put me on hold.
After few mins, Good evening, this is Anudeep, how may I help you.
Alrite, now I need to repeat the story. I knew its of no use telling this Anudeep, but thought I ll give it a try. And I did. Anudeep patiently heard to what I said, then asked me,
Madam, is the card inserted in ur laptop rite now ..
What the hell kind of question is this ? B******t ! How does it matter if the card is inserted or on ? Will the bill get generated only if the card is inserted in the laptop ?
I told him “YES”. I dint want to tell a NO and hear his answer “Sorry madam, u dint insert ur card and that’s y the bill wasn’t generated.
Madam, can u please chk if the antenna is lifted up and is in the standing position
I would have screamed, Stop it right there man, I don’t care if the antenna is standing or sleeping or flirting. Will I get my bill?
But I said, Mr.Anudeep, how long have u been with this customer call center.
And he said, 5 yrs madam ..
Not able to control my laughter, I put the phone down .. … *smile .. smile *
From where do these call centers recruit such ppl ?
I once had to call one of my wireless card customer care to check on whats happening with my bill for the month infact whats happening with all my bills . I hadn’t received a single bill in the past 2 yrs since I took the connection, but I kept getting reminders every month that I need to pay in order to avoid disconnection. So this time I thought I ll call the customer care and find out whats happening with my bills.
Dial 1111 1111
Voice : If u want to continue in English, please press 1
Me : Press 1
Voice : For new connection, please press 1. For account balance, please press 2. For billing related queries, please press 3
Me : Press 3
Voice : Please wait while we transfer ur call to our customer care executive (??).
……
Voice : All our executives are currently busy ( busy talking crap ?? ). Kindly hold the line … Finally there is someone at the other end,
Good evening, this is Suresh Kutty, how may I helb you ..
It took me few mins to explain to him (dint know if he understood what I told!) that I never received my bill for the month and so I wanted a duplicate bill to be sent again to me. And that I have never been receiving my monthly bills and need to check if my billing address is correct. And Mr.Suresh Kutty says, We are zory for the ingonvenience gaused madam. I ll gonnect u to our billing zection who can helb answer ur question.
I did press 3 for billing related queries and why in the world was I connected to Mr. Kutty from some other dept... After a few mins of hold, echoing a very sad music (why the hell is the sad music played for hold !!), I hear a voice
Good evening, this is Rohit, how may I help you ..
Omg, I had to narrate the entire story to him. Gathering lot of patience (im generally very famous for my impatience), I did narrate the entire story to him. Mr. Rohit cudnt wait for more than a second once I finished talking, he was very spontaneous in telling. Kindly hold on madam, I ll transfer u to our technical support department. Before even I cud ask him why the hell is he connecting me to the technical department for my ‘billing’ related query, he had already put me on hold.
After few mins, Good evening, this is Anudeep, how may I help you.
Alrite, now I need to repeat the story. I knew its of no use telling this Anudeep, but thought I ll give it a try. And I did. Anudeep patiently heard to what I said, then asked me,
Madam, is the card inserted in ur laptop rite now ..
What the hell kind of question is this ? B******t ! How does it matter if the card is inserted or on ? Will the bill get generated only if the card is inserted in the laptop ?
I told him “YES”. I dint want to tell a NO and hear his answer “Sorry madam, u dint insert ur card and that’s y the bill wasn’t generated.
Madam, can u please chk if the antenna is lifted up and is in the standing position
I would have screamed, Stop it right there man, I don’t care if the antenna is standing or sleeping or flirting. Will I get my bill?
But I said, Mr.Anudeep, how long have u been with this customer call center.
And he said, 5 yrs madam ..
Not able to control my laughter, I put the phone down .. … *smile .. smile *
From where do these call centers recruit such ppl ?
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